Guarantee

Our policies differ slightly between skincare and supplements, so please read the section that applies to your purchase below.

Skincare 60-Day Guarantee – Terms & Conditions

MISMO offers a 60-day first-time skincare guarantee to help you try our products with confidence. We believe trying new skincare shouldn’t feel risky — but it should be intentional.

If you’re purchasing MISMO skincare for the first time, you have 60 days to see how your skin responds.

We strongly recommend starting with trial sizes before committing to full-size products. If you choose to purchase a full-size product without trialling it first, you acknowledge that you have opted not to test the product on your skin.

For this reason:

  • Change-of-mind refunds do not apply to opened full-size skincare

  • Preference-based reasons (texture, scent, feel) are not covered

This guarantee is designed to support genuine skin compatibility concerns — not product sampling.

Eligibility

  • The guarantee applies to first-time purchasers of MISMO skincare.

  • It is valid once per customer.

  • Trial-size products are intended for sampling and are not refundable.

If your skincare product has arrived damaged or faulty, email us photos of the damaged product and we will send you a replacement.

In the rare instance you have had an adverse reaction to one of our skincare products, please discontinue use and call us on 1-300-064766 so we can understand the problem. Alternatively send an email explaining the situation to support@mismo.com.au (with photos).

Skincare & Makeup Returns

Unopened skincare or makeup products may be returned within 30 days of receipt for a refund to your original payment method.

For hygiene and safety reasons, opened products or items not in original, saleable condition cannot be refunded.

We subsidise shipping, meaning the amount you pay is usually less than our actual cost. As a result:

  • Original shipping costs are not refundable

  • Any difference between the shipping cost we cover and what you paid will be deducted from your refund

If you want to cancel an order you need to call us on 1-300-064766 as soon as possible. Our carrier picks up at 12 noon each day, so any order placed within the previous 24hrs can usually be cancelled. We cannot cancel an order once it has already shipped.

 

Supplement 60-Day Guarantee – Terms & Conditions

MISMO offers a 60-day satisfaction guarantee on select supplements for first-time purchasers.

Our supplements are pure, single-ingredient compounds. Results may vary from person to person and we encourage you to carefully review product information and, if needed, consult your healthcare provider before purchasing.

Eligible Products

This guarantee applies to the following MISMO supplements:

  • MSM

  • Magnesium Glycinate

  • Magnesium Chloride

  • Collagen

How the Guarantee Works

  • The guarantee is valid for 60 days from the date of purchase.

  • If you are not satisfied with the product, you may request a refund of the product cost only.

  • Shipping costs are not refundable.

First-Time Purchase Only

  • This guarantee applies once per product, per customer.

  • If you have previously purchased a product, it is not eligible for the 60-day guarantee — even if reordered within the 60-day period.

  • The guarantee cannot be claimed multiple times on the same product.

Product Use & Returns

  • For health and safety reasons, opened supplements cannot be returned to stock.

  • In most cases, we do not require opened products to be returned.

  • We may request photos or additional information to help process your claim.

Important note for MSM:

MSM should be taken daily for at least 2 months to properly assess its effects. When first starting MSM, some people may experience mild headaches or digestive discomfort. These reactions are not unusual and are typically temporary as the body adjusts. In many cases this can be a sign that MSM is having an effect. We recommend starting with a small amount, drinking several glasses of water in the hours after taking MSM, and gradually increasing the dose. Staying well hydrated can help minimise these initial effects, so it’s worth persevering before deciding whether the product is right for you.

If you are trying MSM for the first time, have followed the recommended directions, and feel it hasn’t worked for you, you may request a refund within 60 days of purchase. If we confirm the product has been used as instructed, you can return it for a refund of the product cost (shipping not refundable). This guarantee applies once per customer.

Exclusions

  • The guarantee does not apply to dissatisfaction based solely on taste or flavour.

  • Misuse, neglect, or failure to follow product directions may void eligibility.

How to Make a Claim

To check eligibility and start a claim, contact our customer service team:

Please include:

  • Your name

  • Order number

  • Product name

  • Reason for return

Change of Mind Returns

For health and safety reasons, we cannot accept the return of opened supplements. If you change your mind about a supplement purchase, unopened products in their original condition may be returned within 30 days of receipt for a refund. We subsidise shipping, so what you pay is usually less than our actual cost. Because of this, shipping isn’t refundable, and the difference between our cost and what you paid will be deducted from your refund.

Order Cancellations

If you need to cancel an order, please call us on 1300 064 766 as soon as possible.

Our carrier collects orders at 12:00 noon each business day, so orders placed within the previous 24 hours can usually be cancelled.


Once an order has been dispatched, cancellations are no longer possible.

In a nutshell, that's our guarantee to you. We have been making and selling skincare, makeup and pain-relief products for nearly 25 years, with over 200,000 orders delivered around the world, and your satisfaction is our top priority.