SHIPPING POLICY
DOMESTIC SHIPPING (AUSTRALIA & NEW ZEALAND)
Orders Under $150:
- Regular Shipping: $9.95 (3-7 business days)
- Priority Shipping: $14.95 (1-3 business days)
Orders $150 and Over:
- Regular Shipping: FREE (3-7 business days)
- Priority Shipping: $4.95 (1-3 business days)
All domestic orders are shipped via Australia Post with full tracking included. If you place your order before 12pm (AEST) on a weekday, we will usually dispatch it the same day.
DELIVERY REQUIREMENTS
Orders over $200 value and/or deliveries to units or apartment blocks will require a signature unless otherwise requested (theft protection). Orders over 5kg total weight may be subject to additional surcharges.
IMPORTANT DELIVERY INFORMATION
Please ensure your delivery address is correct before completing your order. If using a parcel locker, collect your package within the allowable timeframe. Australia Post charges approximately $20 for returned parcels, and customers are responsible for return and re-shipping costs before packages can be sent again.
WHOLESALE ORDERS
Wholesale orders are shipped via the most cost-effective method available, with shipping costs invoiced separately.
INTERNATIONAL SHIPPING
- Orders $250+: Free international shipping
- Orders under $250: $29.50 flat rate
Due to weight restrictions, MSM and Magnesium Chloride international orders are charged at actual shipping cost. Import taxes and duties are the customer's responsibility.