FAQs

Join MISMO Rewards and earn points in these ways:

• Log in to your account.
• Tap the rewards icon at the bottom left of the site.
• Choose your reward.
• Apply it at checkout.

Cannot find your points? Email support@mismo.com.au.

Tick the store credit box at checkout. It is above the payment details. You pay any remaining amount as normal. Store credit does not expire.

You may have two accounts. Email us from both addresses. We will merge the accounts.

Email us your birthday. We will add it and give you 500 points.

No. Your points do not expire.

Yes. Points work in full-site sales.

Sometimes an order has a mistake. We may refund the mistake to your store credit account, not to your card. We reserve the right to do this. You can use store credit on any future order.

• You get 15% off your first delivery.
• You get 10% off every delivery after.
• You get 50% off shipping.

See the full Subscription policy.

Yes. The minimum is 2 deliveries. After your second delivery, you can cancel at any time.

If you cancel before your second delivery, we reserve the right to charge the difference between what you paid and the normal one-off price. We tell you the amount first.

Go to your account and open Subscriptions. You can also email support@mismo.com.au.

Email support@mismo.com.au as soon as you can. Give us your order number. We refund genuine mistakes. We may refund to your store credit account. We reserve the right to charge the difference between what you paid and the normal one-off price.

It is a reminder. Your next subscription delivery will ship soon. To skip, pause or cancel, go to your account before the charge date.

Subscription orders get 50% off shipping.

We ship with Australia Post. Orders placed before 12 noon AEST usually ship the same day. We email you tracking when Australia Post collects your parcel.

Email support@mismo.com.au. We lodge an enquiry with Australia Post.

Australia Post may return parcels that go to a locker and are not collected. The return charge is about $20. You pay the return and the reshipping.

A signature is needed for orders over $200 and for units or apartments. Orders over 5 kg may have a surcharge.

Call 1300 064 766 or email support@mismo.com.au as soon as you can. Our carrier collects at 12 noon. We can usually cancel orders placed in the last 24 hours. We cannot cancel an order after it ships.

Yes, if neither order is packed. We refund the extra shipping.

Yes.

• Orders of $250 or more: free shipping.
• Orders under $250: $29.50 flat rate.
• MSM and Magnesium Chloride: shipped at actual cost.

You pay any import duties.

Spend $90 or more. Regular shipping is free. Some promotions have their own minimum. We show it next to the code.

Add the gift from the progress bar at the top of your cart. The gift is free.

Check the minimum spend and the dates. Still stuck? Email a screenshot to support@mismo.com.au.

Yes. See our Skincare Trial Sizes page.

Afterpay shows at checkout when it is available for your order.

This is on purpose. You see exactly what you take. You decide what to combine. We add no fillers.

You choose. If you take prescription medicine, ask your doctor or pharmacist first.

MSM contains sulphur. MSM is not a sulfonamide (sulfa) drug. A sulfa allergy is a reaction to sulfonamide medicines. Sulphur also occurs in foods such as eggs, garlic and onions. Allergies differ between people.

We cannot give medical advice. If a doctor told you that you are allergic to sulphur, ask your doctor or pharmacist before you take MSM.

Stop taking MSM if you get a rash, itching or swelling. Get medical help straight away if you have trouble breathing.

• Follow the directions on the label.
• Start with a small amount.
• Drink water.
• Increase slowly.

Some people get a mild headache or digestive discomfort at the start. It is usually temporary. Take MSM daily for 2 to 3 months to judge the effect.

Ask your doctor or pharmacist. We cannot give medical advice.

See the label and our Ingredients from A to Z page. MSM powder has one ingredient. It has no fillers, flavours, flow agents or additives.

We give a 60-day first-time guarantee on skincare. It applies once per customer. It covers genuine skin compatibility only. It does not cover texture, scent or feel. Trial sizes are not refundable.

We refund the product cost only. It applies once per product per customer. It does not cover taste or flavour. Follow the directions on the label.

Email support@mismo.com.au with your name, order number, product and reason.

Yes, within 30 days of receipt. We do not refund shipping. We deduct the difference between our shipping cost and what you paid. We cannot refund opened products.

Email us photos at support@mismo.com.au.

Stop using it. Call 1300 064 766 or email support@mismo.com.au with photos.

No. Use the same email address each time so your rewards stay together.

Tap the person icon at the top right. Open your profile. Scroll to the bottom.

Email support@mismo.com.au. We will change it.

Yes. Use the Create a Wholesale Account page.

See our Stockists page.