Cancellation policy

The short version

Subscriptions have a minimum of 2 deliveries.
You save 15% on your first delivery and 10% on every delivery after.
Subscription shipping is 50% off our normal shipping.
After your second delivery, cancel any time, no questions asked.
Pause, skip a delivery, change how often it ships or switch pack size whenever you like.
Need to cancel before your second delivery? Email us and we'll sort it.
Subscribed by mistake? Email us. We refund genuine mistakes.

Minimum of 2 deliveries

Our subscriptions have a minimum of 2 deliveries. After your second delivery you can cancel any time, no questions asked. Log into your account and hit cancel, or just email us and we'll sort it.

Why the minimum?

The subscription discount (15% off your first delivery, 10% off every one after) and the 50% off shipping only add up for us if a subscriber sticks around for at least a couple of orders. The minimum stops the "sign up, grab the first-order deal, cancel" loop, so we can keep offering those extras to everyone.

Cancelling before your second delivery

Life happens, and we get it. Email us at support@mismo.com.au and we'll cancel it for you.

If you cancel before your second delivery, we reserve the right to charge the difference between what you paid and our normal one-off price for what you've received. We'll always tell you the amount before we charge anything.

Subscribed by mistake?

Email us as soon as you can and give us your order number. We refund genuine mistakes. We may refund a mistake to your store credit account instead of your original payment method. Store credit does not expire. We reserve the right to charge the difference between what you paid and our normal one-off price. See our Refund policy.

Managing your subscription

Outside of that, it's your subscription. Pause, skip a delivery, change how often it ships or switch pack size in your account any time. We'll email you before each delivery so there are no surprises.