We know that trying new products or changing skincare brands is a big decision, so if for any reason you are not completely happy with our products, please call us on 1-300-064766 or send us an email so we can understand the problem.
We offer trial-sizes for all our skincare products so that you can try them out and make sure they agree with your skin type. Trial-sizes are non-refundable.
If your product has arrived damaged or faulty, email us photos of the damaged product and we will send you a replacement.
In the rare instance you have had an adverse reaction to one of our products, please discontinue use and call us on 1-300-064766 so we can understand the problem. Alternatively send an email explaining the situation to firstname.lastname@example.org (with photos if possible).
If you change your mind, simply return the unopened product to us within 30 days of receipt and we will refund to your original payment method. Unfortunately we can't refund the original shipping cost, or refund product that has been opened or is not in saleable condition upon return.
If you want to cancel an order you need to call us on 1-300-064766 as soon as possible. Our carrier picks up at 12noon each day, so any order placed within the previous 24hrs can usually be cancelled. We cannot cancel an order once it has already shipped.
In a nutshell, that's our no-risk, no-fuss, hassle-free, money-back guarantee. We have been making and selling skincare, makeup and pain-relief products for nearly 20 years, with over 100,000 orders delivered around the world, and your satisfaction is our top priority.